Disability Awareness and Equality Training

Date Added / Last Changed: Wednesday 01st September 2010

ADAPT is committed to building equality and inclusion for disabled people by improving accessibility (both physical and attitudinal). All ADAPT services aim to eliminate the potential for discrimination of people with disabilities in society.

To date our work has earned us a reputation as a leading authority in Disability Equality Training (DET).

ADAPT Training advocates the social model of disability to address equality as a rights issue. Training is tailored to focus on helping the client meet statutory obligations and to develop inclusive services which anticipate evolving regulations and further EU legislation change.

The training portfolio includes:

A rolling programme of modular style workshops

Comprehensive Open College Network qualifications

Bespoke training designed for the client.

Disability Awareness and Equality Training:

Training that will benefit all service organisations aiming to improve accessibility to their services and quality in the standard of service delivery to disabled people

Aim of training

To increase confidence in communicating and working with disabled people.

To encourage & facilitate participation by responding to support requirements

To understand legislation & the underlying legal duties for service providers

The seminars will cover:

The legal definition of Disability

Review your organisation’s commitment / policy for disability equality

Different impairments & appropriate customer care and etiquette

Overview of current legislation including DDA 1995 and DDO 2006

Practical tips that service providers can use to improve accessibility for all

Who should attend

New staff /volunteers working in customer facing roles policy makers, managers and supervisors who have responsibility to develop and replicate good practice

Seminar structure:

An introduction to Disability - One hour session can be integrated into induction training

Quality Standards for Service ‘Excellence’ – Disability Customer Care

1/2Day - create a mutual understanding with disabled people

Full Day - inclusive customer care toolkit & basic legal duties

Statutory Obligations for Service Providers

1/2 Day – overview of disability law & service providers responsibilities

Full Day – understand service providers and employers’ statutory obligations

Accessible infrastructure &the implications of building design

This training will benefit anyone working in areas of design, construction and maintenance of the built environment

Aim of training

To identify the key physical features of the built environment that preclude disabled people’ participation and to investigate solutions that facilitate support requirements

To provide an overview of statutory regulations underlying key legal duties and to differentiate between minimum standards and best practice in accessibility

The seminars will cover:

The principles of Universal Design and Universal Accessibility

Physical barriers in the built environment & creative design for functional

solutions

Statutory Regulation v Voluntary Codes of Practice

Practical steps service providers can take to ensure accessibility for all.

Who should attend:

Property and Construction Industry personnel, facility managers, designers, architects & builders

Seminar structure

Accessibility in Design

1/2 Day - recognise barriers that cause discrimination

Full Day - explore inaccessible design practice/s to create solutions

Building Regulations & Codes of Practice

Full Day - statutory regulations & maximise potential of built environment.

Essential Disability Equality to Comprehensive Accessibility

A series of modules combined to address client specific training needs

(Also available to client organistions as in-house program)

Understand Disability, Society and the Law to Improve Customer Service / Personal Development – a series of OCN accredited training units

ADAPTing for Access – sequence of units in Customer Care, legislation, solving barriers with communication techniques with practical workshops to apply learning (up to 6 days)

Courses are competitively priced. Fees will vary to reflect OCN accreditation costs & preparation time for tailored packages.

You can now also download the September - October 2010 programme, which offers a comprehensive range of training sessions. Please contact us to find out more, and to request a registration form.

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